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Return to shopReturns + Exchanges
Returns & Exchanges Policy
Effective Date: 7/8/25
At Shopingrained, we want you to love what you wear. If you’re not fully satisfied with your purchase, we’re here to help with easy returns and exchanges.
1. Return Eligibility
You can return an item within 7 days of receiving it if:
- The item is unused, unwashed, and in original condition
- All tags, labels, and packaging are intact
- You have the order confirmation email or invoice as proof of purchase
2. Items Not Eligible for Return
We do not accept returns for:
- Products purchased under discounts, clearance, or final sale
- Innerwear, accessories, or items marked as non-returnable
- Damaged or altered products after delivery
3. Exchange Policy
- Size or Style Exchange: You can request an exchange for a different size or a different product (same or higher price).
- Exchanges are subject to product availability.
- If your requested exchange item is out of stock, we will offer store credit or a refund.
4. How to Request a Return or Exchange
- Email us at [support@shopingrained.com] within 7 days of receiving your order.
- Mention:
- Your Order ID
- Product(s) you want to return/exchange
- Reason for return/exchange
3. Our team will guide you through the pickup or return process.
5. Return Shipping
First return is free (within India).
For additional returns on the same order, a small shipping charge may apply.
If you’re sending the product yourself, please use a trackable courier service. We are not responsible for lost or undelivered return shipments.
6. Refunds
- Once we receive and inspect the returned item, your refund will be processed within 7–10 business days.
- Refunds will be issued to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be made via bank transfer or store credit.
7. Damaged or Wrong Item?
If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We’ll replace the item or issue a full refund at no extra cost.
8. Cancellation Policy
- Orders can only be canceled within 2 hours of placing the order or before they are shipped.
- Once an order is dispatched, it cannot be canceled.
9. Contact Us
For return/exchange support, reach out to:
Email: Ingrained.in@gmail.com
Address: Flat no 24-S1/S2, 2nd floor, Adhchini, New Delhi 110017